Privacy Policy
Last updated: July 31, 2026
QiNo Technologies ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, mobile applications, and related services (collectively, the "Service").
1. Information We Collect
Personal Information
- Name, phone number, and email address when you register
- Location data when you use Smart Arrival AI features
- Payment information for subscription services
- Profile information such as profile images
Automatically Collected Information
- Device type, operating system, and unique device identifiers
- IP address, browser type, and internet service provider
- Usage data including app interactions, session duration, and features used
- Location data (with your permission) to provide Smart Arrival AI
2. How We Use Your Information
- To provide and maintain the Service, including queue management and Smart Arrival AI
- To process bookings, tokens, and payments
- To send notifications about queue updates, departure times, and consultation reminders
- To improve our AI algorithms for better wait time predictions
- To communicate with you about service updates and promotions
- To ensure platform security and prevent fraud
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Hospitals: Patient name and queue status for queue management purposes
- Service Providers: Third-party vendors who assist in operating our platform (e.g., hosting, analytics, payment processing)
- Legal Compliance: When required by law, regulation, or legal process
4. Data Security
We implement industry-standard security measures including AES-256 encryption at rest, TLS 1.3 encryption in transit, SOC 2 compliant infrastructure, and regular security audits. However, no method of transmission over the Internet is 100% secure.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes. Booking and queue data is retained for 24 months for analytics purposes.
6. Your Rights
- Access and review your personal data
- Request correction of inaccurate data
- Request deletion of your account and personal data
- Opt-out of non-essential communications
- Control location sharing permissions
7. Children's Privacy
The Service is not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at:
QiNo Technologies
Email: privacy@qino.in
Phone: 8220600742
Website: www.qino.in