Cancellation and Refund Policy
Last updated: July 31, 2026
At QiNo Technologies, we strive to provide excellent service. This Cancellation and Refund Policy outlines the terms for cancellations and refunds for our services.
1. Token Booking Cancellations
Patient Cancellations
- Patients may cancel a token booking up to 30 minutes before the scheduled consultation time at no charge
- Cancellations within 30 minutes of the consultation may incur a nominal fee
- No-shows without prior cancellation will not be eligible for refunds
Hospital Cancellations
- If a hospital or doctor cancels a session, all affected patients will receive a full refund
- Patients will be notified via push notification and SMS
- Alternative appointment slots will be suggested automatically
2. Subscription Plans
| Plan Type | Cancellation Window | Refund Eligibility |
|---|
| Monthly Subscription | Within 7 days of purchase | Full refund if no hospitals/doctors added |
| Annual Subscription | Within 14 days of purchase | Pro-rated refund for unused months |
| Enterprise Plan | As per contract terms | Subject to enterprise agreement |
3. Refund Process
- Refund requests must be submitted via email to billing@qino.in
- Please include your account details, transaction ID, and reason for the refund request
- Refunds are processed within 5-7 business days of approval
- Refunds will be credited to the original payment method
4. Non-Refundable Items
- Consultation fees charged by hospitals (governed by hospital policies)
- Services already rendered or consumed
- Custom development or integration work completed
- Domain migration or custom setup fees
Note: QiNo acts as a platform connecting patients and hospitals. Consultation fees and medical service charges are governed by individual hospital policies. For refunds related to medical services, please contact the hospital directly.
5. Disputed Charges
If you believe you have been charged in error, please contact us within 30 days of the charge. We will investigate and respond within 5 business days.
6. Chargebacks
If you initiate a chargeback without first contacting us, we reserve the right to suspend your account pending investigation. We encourage you to contact us first to resolve any billing issues.
7. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
8. Contact Us
For cancellation and refund requests, please contact:
QiNo Technologies — Billing Team
Email: billing@qino.in
Phone: 8220600742